Your Conveyancer Homes in on e-know.net

Managed service provider and legal sector specialist e-know.net has been selected by Scotland's leading volume conveyancing services provider as its new IT hosting partner. A long-term cloud user, Your Conveyancer is looking to e-know.net to bring a new level of capability, responsiveness and dependability as it seeks to drive efficiencies and standards while enhancing client delivery.

Core to the new arrangements will be the hosting of LexisNexis Visualfiles and as LexisNexis's preferred cloud supplier, e-know.net already has extensive experience of managing and supporting both practice and case management systems. But according to Steven Lilly, Your Conveyancer's IT director, it was not just e-know.net's track record or its multi-million pound data centre that influenced their final decision.

"There's no questioning the calibre of e-know.net's physical infrastructure - indeed, it was a key tick in the box alongside ISO27001. And their competencies, in terms of the systems they can host, they're also outstanding. But for us, it was the attitude and the approach of the people that made the final decision a straightforward one. We were looking for someone who would 'get' what we were about, who would come up with solutions to our problems, who would actively involve themselves in our business and take responsibility, and work with us to drive things forward so we can go to the next level. That's what we wanted, and that's what we found in e-know.net".

Commenting on the latest high profile win, e-know.net's managing director, Nigel Redwood, said: "It's interesting that in these times of increasing focus on a provider's fundamental ability to deliver a resilient service, we have a client for whom chemistry and human capital weighed just as importantly as our technical assets. It demonstrates that you really do need to have the full package and to be able to appeal on all levels. We pride ourselves on the quality of our people, not just the quality of our technology, and getting to know the client inside out is the first key step in developing an effective partnership."

Underpinned by technology, Your Conveyancer is aiming to grow its business as a virtual organisation. The per user, per month subscription model means that the firm can easily scale the solution up as it employs additional staff to support new legal services offerings. As an ISO 27001 certified law firm, it is also committed to ensuring the availability, integrity and confidentiality of client data. The LexisNexis Visualfiles hosted solution includes back-up and disaster recovery facilities, and with 24 x 7 support, Your Conveyancer is guaranteed 99.9 per cent uptime.