Testimonials

We are constantly looking for ways to improve the quality of our service and the feedback we receive helps us to design, develop and continually improve our systems and processes to achieve the very highest levels of customer service.

As well as the feedback we receive from our online Customer Service Survey here are some examples of comments we have received from our customers:

I deal with lenders panel Solicitors regularly and we do not always have a good experience.
The Service from your company has been first class. I wish we could use you on all of our clients applications.

MB - Mortgage Broker Glasgow

All in all, the service has been excellent.

BT - Dalry

Extremely impressed by how smoothly, efficiently and quickly this was all accomplished - your service is excellent, and we were particularly impressed by the online case tracking, which was a great source of reassurance that things were proceeding to plan. You (appropriately) reminded us on a number of occasions during the process that you were acting for our lender and not for us, but we could not have wished for a better service had you been representing us - many thanks!

NM - Linlithgow

The service was just brilliant

SM - Edinburgh

Would not hesitate to use this service again

WW - Edinburgh

Communication throughout the process was excellent. My wife and I are very busy but the email updates supplied by Your Conveyancer were excellent and gave us the opportunity to catch up with the process in our own time.

Office staff were polite and very helpful. I would highly recommend Your Conveyancer to anyone in the future.

KW - Kilmarnock

All of my interaction was via email / internet, which suited me.  The ability to see key dates and the file log via the internet is an excellent service.

MR - Ellon

Julie Barbour acted for us in our house sale.  She was excellent throughout the process at keeping us informed of developments.  She answered all questions quickly and accurately, providing good advice in a timely manner.  She displayed a friendly and professional manner throughout and made the experience far easier than it could otherwise have been.  Our case had some issues that made it more stressful and Julie's attitude and assistance helped us to deal with the stresses far better.  I would certainly recommend her services to any one else. Thank you.

Mar and Mrs G - Edinburgh

Couldn't have asked for anything more than what Darlene has done for us

KG - Dunfermline

Online service was very good. So easy to use and kept me totally up to date with any progress. Very impressive and efficient service

LS - Falkirk

Keith Fearnley provided excellent and very courteous and helpful service throughout.  He is a credit to your organisation!

FA - North Berwick

No need for improvement at all.  I thought your on-line case tracking facility was excellent and kept me very well informed as I was regularly updated.

PC - Cumbernauld